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Poll: What do you do if you misquote for a job (in the client's favour)?
Autor da sequência: ProZ.com Staff
ProZ.com Staff
ProZ.com Staff
STAFF DO SÍTIO
Jan 19, 2025

This forum topic is for the discussion of the poll question "What do you do if you misquote for a job (in the client's favour)?".

This poll was originally submitted by Iulia Parvu. View the poll results »
 
Michael Harris
Michael Harris  Identity Verified
Alemanha
Local time: 15:35
Alemão para Inglês
Resubmit Jan 19, 2025

Happens the other way around as well, no issue if you have reliable mutual customers

Pavel Mondschein
Philip Lees
Ines Radionovas-Lagoutte, PhD
Sebastian Witte
Iulia Parvu
Philippe Etienne
Sylvie Pelissier
 
Maria Teresa Borges de Almeida
Maria Teresa Borges de Almeida  Identity Verified
Portugal
Local time: 14:35
Membro (2007)
Inglês para Português
+ ...
Resubmit Jan 19, 2025

Never happened so far, but mistake made I'd apologize and resubmit...

Philip Lees
Ines Radionovas-Lagoutte, PhD
Liena V.
Iulia Parvu
Lieven Malaise
Hải Đào
Agnes Fatrai
 
Dipl.-Ing. Stefan Schumacher
Dipl.-Ing. Stefan Schumacher  Identity Verified
Alemanha
Local time: 15:35
Membro (2021)
Italiano para Alemão
+ ...
Negotiate/Offer a discount Jan 20, 2025

If I misquoted for a job in the client's favour, I would contact the client to negotiate the conditions and explain why I should resubmit the quote. Eventually I would grant him a small discount.

Iulia Parvu
 
Thayenga
Thayenga  Identity Verified
Alemanha
Local time: 15:35
Membro (2009)
Inglês para Alemão
+ ...
It depends Jan 20, 2025

If it's a long standing client and my misquote is only a small amount, then I will honor the initial quote. After all, it was my mistake, not the client's.

If it's a new client or a not so regular one and/or we're talking about a larger amount, I will resubmit my quote.

Iulia Parvu
Christine Andersen
Diarmuid Kennan
Ian Keith Jones Williams
expressisverbis
Michele Fauble
María Domí­nguez Camba
 
Fulvio Giglio
Fulvio Giglio
Itália
Local time: 15:35
Membro (2006)
Italiano para Inglês
+ ...
My take Jan 20, 2025

... It's never happened to me, but I guess it would depend on the relationship I have with the client.
If it's a long-standing relationship built on mutual trust, I would have no problems in going back to the client and letting it know my mistake. On the other hand, with a new customer I would let it know that my quote was wrong, but stick to said quote and apply the right quote to future assignments.

Iulia Parvu
 


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Poll: What do you do if you misquote for a job (in the client's favour)?






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