Fóruns sobre o proz.com » Poll Discussion »
Poll: Have you ever experienced an overly demanding customer?
Autor da sequência: ProZ.com Staff
ProZ.com Staff
ProZ.com Staff
STAFF DO SÍTIO
Aug 20, 2025

This forum topic is for the discussion of the poll question "Have you ever experienced an overly demanding customer?".

View the poll results »
 
Maria Teresa Borges de Almeida
Maria Teresa Borges de Almeida  Identity Verified
Portugal
Local time: 09:08
Membro (2007)
Inglês para Português
+ ...
No Aug 21, 2025

First of all, no client of mine can be quite as demanding regarding quality as I am myself. Anyway, I respect my clients and their needs and expect the same in return. I must say also that if you manage to please an overly demanding client, he/she will probably recommend you...
 
Marjolein Snippe
Marjolein Snippe  Identity Verified
Holanda
Local time: 10:08
Inglês para Holandês
+ ...
Yes, once Aug 21, 2025

For one project with a new client, the end client kept coming back with questions, requests for clarification and updates to the source text. My client just kept passing these on. I believe he was quite new in the business at that time.
I am always happy to answer reasonable questions and implement small changes, but these were excessive and started taking me rather a lot of time.

After two rounds of questions and two rounds of source updates, I told my client that I would be... See more
For one project with a new client, the end client kept coming back with questions, requests for clarification and updates to the source text. My client just kept passing these on. I believe he was quite new in the business at that time.
I am always happy to answer reasonable questions and implement small changes, but these were excessive and started taking me rather a lot of time.

After two rounds of questions and two rounds of source updates, I told my client that I would be charging my standard rate for any further work. He reacted a little grumpily and muttered something about not charging the end client for this so this would cost him money, but I believe he did talk to the end client after that. This was the end of that specific project. I still work with this client and his end client. Requests for explanations and updates tend to be reasonable these days. ▲ Collapse
 
Ricardo Aries
Ricardo Aries  Identity Verified
Indonésia
Local time: 15:08
Membro (2020)
Inglês para Indonésio
+ ...
Overly Demanding and Unrealistic Aug 21, 2025

Occasionally, I receive inquiries from past customers that are unusual and unrealistic. If they are feasible, I typically accept and address them. If not, I kindly decline.
 


To report site rules violations or get help, contact a site moderator:

Moderador(es) deste fórum
Jared Tabor[Call to this topic]

You can also contact site staff by submitting a support request »

Poll: Have you ever experienced an overly demanding customer?






Protemos translation business management system
Create your account in minutes, and start working! 3-month trial for agencies, and free for freelancers!

The system lets you keep client/vendor database, with contacts and rates, manage projects and assign jobs to vendors, issue invoices, track payments, store and manage project files, generate business reports on turnover profit per client/manager etc.

More info »
Trados Business Manager Lite
Create customer quotes and invoices from within Trados Studio

Trados Business Manager Lite helps to simplify and speed up some of the daily tasks, such as invoicing and reporting, associated with running your freelance translation business.

More info »